Before you cancel Intercom
A general offboarding checklist with your modeled costs and alternatives. Account-specific cancellation steps, retention and refunds must be confirmed with Intercom.
What this comparison covers
One email/chat workspace. No AI, outbound campaigns, SMS, WhatsApp or phone charges. Crisp counts stored profiles; Help Scout counts customers helped each month. Enter these separately.
Evaluating 1 products from 3 published in this category. USD monthly equivalents, before tax. Features and service compatibility need separate evaluation.
- Billable people
- 5 people
- Stored customer profiles
- 1,000 profiles
- Customers helped
- 100 per month
- Shared inboxes
- 1 inboxes
- Help center sites
- 1 sites
Intercom
Human support seats without AI outcomes.
$145.00 / month
Essential · annual commitment · Annual commitment $1,740.00
Official pricing · Checked 2026-10-06
Cost breakdown and exclusions
- Monthly subscription: $0
- Billable seats: $145.00
- Annual commitment. The comparison shows its monthly equivalent; seats and workload are held constant for the full year.
- Full human support seats only. Inbox and help-center requirements are not evaluated for Intercom.
- Taxes, promotions, prorations, negotiated contracts and optional add-ons.
- Fin service/sales outcomes, outbound campaigns, phone, SMS and WhatsApp.
Protect what you need to keep
Export support and formats vary by provider and plan. Follow official documentation and verify the exported data before cancellation; this assessment does not provide a tested vendor-specific export procedure.
Confirm the terms for your account
- Cancellation, refunds, notice periods and data deletion depend on your agreement and provider policy. No universal retention or refund period is assumed.
Questions before you decide
Will cancelling Intercom immediately stop charges or delete data?
That depends on your contract and the provider's current process. Confirm the effective cancellation date, pending charges and data-retention policy directly before proceeding.