Crisp vs Intercom
An honest, mathematical pricing and capability comparison for developers and engineering leaders.
What this comparison covers
One email/chat workspace. No AI, outbound campaigns, SMS, WhatsApp or phone charges. Crisp counts stored profiles; Help Scout counts customers helped each month. Enter these separately.
Evaluating 2 products from 3 published in this category. USD monthly equivalents, before tax. Features and service compatibility need separate evaluation.
- Billable people
- 5 people
- Stored customer profiles
- 1,000 profiles
- Customers helped
- 100 per month
- Shared inboxes
- 1 inboxes
- Help center sites
- 1 sites
Crisp
Workspace bundles with stored-profile allowances.
$95.00 / month
Essentials
Official pricing · Checked 2026-10-06
Cost breakdown and exclusions
- Monthly subscription: $95.00
- Stored profiles are not monthly helped contacts. Inbox and help-center requirements are not evaluated for Crisp.
- Taxes, promotions, prorations, negotiated contracts and optional add-ons.
- AI credit consumption.
Intercom
Human support seats without AI outcomes.
$145.00 / month
Essential · annual commitment · Annual commitment $1,740.00
Official pricing · Checked 2026-10-06
Cost breakdown and exclusions
- Monthly subscription: $0
- Billable seats: $145.00
- Annual commitment. The comparison shows its monthly equivalent; seats and workload are held constant for the full year.
- Full human support seats only. Inbox and help-center requirements are not evaluated for Intercom.
- Taxes, promotions, prorations, negotiated contracts and optional add-ons.
- Fin service/sales outcomes, outbound campaigns, phone, SMS and WhatsApp.
Detailed Verdict: When to Choose Which
Based on sourced pricing models, included allowances, and the stated workload requirements.
Holding other usage fields fixed, Crisp becomes the lower-cost option near 2 people. This is a modeled price transition, not a migration payback calculation.
Evidence for Crisp:
- Essentials: $95.00/month at this workload.
- Stored profiles are not monthly helped contacts. Inbox and help-center requirements are not evaluated for Crisp.
- Excluded: Taxes, promotions, prorations, negotiated contracts and optional add-ons.
- Excluded: AI credit consumption.
- Pricing observation: 2026-10-06.
Evidence for Intercom:
- Essential · annual commitment: $145.00/month at this workload.
- Annual commitment. The comparison shows its monthly equivalent; seats and workload are held constant for the full year.
- Full human support seats only. Inbox and help-center requirements are not evaluated for Intercom.
- Excluded: Taxes, promotions, prorations, negotiated contracts and optional add-ons.
- Excluded: Fin service/sales outcomes, outbound campaigns, phone, SMS and WhatsApp.
- Pricing observation: 2026-10-06.
Specification & Capability Matrix
Side-by-side comparison of baseline pricing, free allowances, supported developer capabilities, and verification dates.
| Feature / Metric | Crisp | Intercom | Edge |
|---|---|---|---|
| Selected plan | Essentials | Essential · annual commitment | Tied |
| Monthly cost at stated workload | $95.00/month | $145.00/month | Crisp |
| Billing commitment | Monthly pricing model | Annual: $1,740.00 | Tied |
| Pricing observation date | 2026-10-06 | 2026-10-06 | Tied |
Interactive Workload Calculator
Slide to match your projected monthly volume and watch how each pricing model reacts.
Crisp vs Intercom FAQ
Direct answers to key technical, pricing, and migration questions.
Is Crisp cheaper than Intercom?
Crisp costs $50.00 less per month than Intercom at this workload. This compares modeled charges, not overall product quality.
What does this comparison cover?
One email/chat workspace. No AI, outbound campaigns, SMS, WhatsApp or phone charges. Crisp counts stored profiles; Help Scout counts customers helped each month. Enter these separately. Estimates cover modeled fees at the stated usage. Review selected-plan warnings and exclusions; taxes, migration effort and unmodeled requirements are not a savings promise.
How is pricing freshness handled?
The displayed observation dates belong to the selected plans. Stale, future-dated, quote-only or otherwise ineligible estimates do not receive a price ranking. Consult the linked vendor sources before purchasing.