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CUSTOMER SUPPORT / PRODUCT PROFILE

Help Scout

Support seats with inbox and Docs-site allowances.

Official website
Start with your workload. These examples use the category defaults. Customize this comparison

Supported plans

Official pricing
FreeMonthly billing
$0/ month equivalent

Base $0 / month equivalent. Metered charges and allowances are included at the default workload.

Conditions and limitations

  • Taxes, promotions, prorations, negotiated contracts and optional add-ons.

Pricing checked 2026-10-06. Inspect source

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Plus · annual commitmentAnnual commitment
$225.00/ month equivalent

$2,700.00 committed per year. Annual payment; the monthly equivalent is not a monthly payment option.

Base $0 / month equivalent. Metered charges and allowances are included at the default workload.

Conditions and limitations

  • Annual commitment. The comparison shows its monthly equivalent; seats and workload are held constant for the full year.
  • Contacts means customers helped per month; paid plans have unlimited contacts.
  • Taxes, promotions, prorations, negotiated contracts and optional add-ons.

Pricing checked 2026-10-06. Inspect source

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PlusMonthly billing
$250.00/ month equivalent

Base $0 / month equivalent. Metered charges and allowances are included at the default workload.

Conditions and limitations

  • Contacts means customers helped per month; paid plans have unlimited contacts.
  • Taxes, promotions, prorations, negotiated contracts and optional add-ons.

Pricing checked 2026-10-06. Inspect source

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Pro · annual commitmentAnnual commitment
$750.00/ month equivalent

$9,000.00 committed per year. Annual payment; the monthly equivalent is not a monthly payment option.

Base $750.00 / month equivalent. Metered charges and allowances are included at the default workload.

Conditions and limitations

  • Annual commitment. The comparison shows its monthly equivalent; seats and workload are held constant for the full year.
  • Ten purchased users minimum.
  • Contacts means customers helped per month; paid plans have unlimited contacts.
  • Taxes, promotions, prorations, negotiated contracts and optional add-ons.

Pricing checked 2026-10-06. Inspect source

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ProMonthly billing
$800.00/ month equivalent

Base $800.00 / month equivalent. Metered charges and allowances are included at the default workload.

Conditions and limitations

  • Ten purchased users minimum.
  • Contacts means customers helped per month; paid plans have unlimited contacts.
  • Taxes, promotions, prorations, negotiated contracts and optional add-ons.

Pricing checked 2026-10-06. Inspect source

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Standard · annual commitmentAnnual commitment
$125.00/ month equivalent

$1,500.00 committed per year. Annual payment; the monthly equivalent is not a monthly payment option.

Base $0 / month equivalent. Metered charges and allowances are included at the default workload.

Conditions and limitations

  • Annual commitment. The comparison shows its monthly equivalent; seats and workload are held constant for the full year.
  • Contacts means customers helped per month; paid plans have unlimited contacts.
  • Taxes, promotions, prorations, negotiated contracts and optional add-ons.

Pricing checked 2026-10-06. Inspect source

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StandardMonthly billing
$150.00/ month equivalent

Base $0 / month equivalent. Metered charges and allowances are included at the default workload.

Conditions and limitations

  • Contacts means customers helped per month; paid plans have unlimited contacts.
  • Taxes, promotions, prorations, negotiated contracts and optional add-ons.

Pricing checked 2026-10-06. Inspect source

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EVIDENCE, NOT GUESSWORK

Pricing observations

7 recent records

These dates mark when a price model was checked. They do not establish when a vendor changed its price. One observation is not a historical trend.

  • Free · Base $0 / month equivalent · Monthly billing

    Official source ↗ · Usage charges are additional where modeled.
  • Plus · annual commitment · Base $0 / month equivalent · Annual commitment

    Official source ↗ · Usage charges are additional where modeled.
  • Plus · Base $0 / month equivalent · Monthly billing

    Official source ↗ · Usage charges are additional where modeled.
  • Pro · annual commitment · Base $750.00 / month equivalent · Annual commitment

    Official source ↗ · Usage charges are additional where modeled.
  • Pro · Base $800.00 / month equivalent · Monthly billing

    Official source ↗ · Usage charges are additional where modeled.
  • Standard · annual commitment · Base $0 / month equivalent · Annual commitment

    Official source ↗ · Usage charges are additional where modeled.
  • Standard · Base $0 / month equivalent · Monthly billing

    Official source ↗ · Usage charges are additional where modeled.