Before you cancel Help Scout
A general offboarding checklist with your modeled costs and alternatives. Account-specific cancellation steps, retention and refunds must be confirmed with Help Scout.
What this comparison covers
One email/chat workspace. No AI, outbound campaigns, SMS, WhatsApp or phone charges. Crisp counts stored profiles; Help Scout counts customers helped each month. Enter these separately.
Evaluating 1 products from 3 published in this category. USD monthly equivalents, before tax. Features and service compatibility need separate evaluation.
- Billable people
- 5 people
- Stored customer profiles
- 1,000 profiles
- Customers helped
- 100 per month
- Shared inboxes
- 1 inboxes
- Help center sites
- 1 sites
Help Scout
Support seats with inbox and Docs-site allowances.
$0 / month
Free
Official pricing · Checked 2026-10-06
Cost breakdown and exclusions
- Monthly subscription: $0
- Taxes, promotions, prorations, negotiated contracts and optional add-ons.
Protect what you need to keep
Export support and formats vary by provider and plan. Follow official documentation and verify the exported data before cancellation; this assessment does not provide a tested vendor-specific export procedure.
Confirm the terms for your account
- Cancellation, refunds, notice periods and data deletion depend on your agreement and provider policy. No universal retention or refund period is assumed.
Questions before you decide
Will cancelling Help Scout immediately stop charges or delete data?
That depends on your contract and the provider's current process. Confirm the effective cancellation date, pending charges and data-retention policy directly before proceeding.