Moving from Help Scout to Crisp
A cost comparison and planning checklist. These are assessment steps, not vendor-specific migration instructions.
Help Scout
Support seats with inbox and Docs-site allowances.
$0 / month
Free
Official pricing · Checked 2026-10-06
Cost breakdown and exclusions
- Monthly subscription: $0
- Taxes, promotions, prorations, negotiated contracts and optional add-ons.
Crisp
Workspace bundles with stored-profile allowances.
$95.00 / month
Essentials
Official pricing · Checked 2026-10-06
Cost breakdown and exclusions
- Monthly subscription: $95.00
- Stored profiles are not monthly helped contacts. Inbox and help-center requirements are not evaluated for Crisp.
- Taxes, promotions, prorations, negotiated contracts and optional add-ons.
- AI credit consumption.
Recurring cost difference
$1,140.00 higher over twelve months at unchanged usage.
Not calculated. Estimate migration labor, overlapping subscriptions, transfer charges and contract obligations before dividing those costs by any monthly savings.
Holding other usage fields fixed, Crisp becomes the lower-cost option near 6 people. This is a modeled price transition, not a migration payback calculation.
What this comparison covers
One email/chat workspace. No AI, outbound campaigns, SMS, WhatsApp or phone charges. Crisp counts stored profiles; Help Scout counts customers helped each month. Enter these separately.
Evaluating 2 products from 3 published in this category. USD monthly equivalents, before tax. Features and service compatibility need separate evaluation.
- Billable people
- 5 people
- Stored customer profiles
- 1,000 profiles
- Customers helped
- 100 per month
- Shared inboxes
- 1 inboxes
- Help center sites
- 1 sites
Before you move
- This is a readiness assessment, not a verified vendor migration procedure.
- Use the source pricing and plan documentation: https://www.helpscout.com/pricing/
- Use the target pricing and plan documentation: https://crisp.chat/en/pricing/
- Obtain the account permissions, data-owner approvals and tested backups needed for your chosen transfer method.
Modeled recurring cost
Help Scout: $0/month
Crisp: $95.00/month
Help Scout costs $95.00 less per month than Crisp at this workload. This compares modeled charges, not overall product quality.
Requirements
Free
Essentials
List the Customer support workflows you need, then test the target's documented import/export support, integration behavior, permissions and service limits in a non-production environment.
Your migration readiness checklist
Check items as you review them. Progress is kept only while this page is open.
Questions before you decide
Does a lower monthly estimate mean the migration pays for itself?
Not calculated. Estimate migration labor, overlapping subscriptions, transfer charges and contract obligations before dividing those costs by any monthly savings.
Is this a guaranteed migration procedure?
No. This assessment identifies decisions to verify with official provider documentation. It does not establish interoperability, data portability, zero downtime or a rollback guarantee.