Crisp vs Help Scout
An honest, mathematical pricing and capability comparison for developers and engineering leaders.
What this comparison covers
One email/chat workspace. No AI, outbound campaigns, SMS, WhatsApp or phone charges. Crisp counts stored profiles; Help Scout counts customers helped each month. Enter these separately.
Evaluating 2 products from 3 published in this category. USD monthly equivalents, before tax. Features and service compatibility need separate evaluation.
- Billable people
- 5 people
- Stored customer profiles
- 1,000 profiles
- Customers helped
- 100 per month
- Shared inboxes
- 1 inboxes
- Help center sites
- 1 sites
Crisp
Workspace bundles with stored-profile allowances.
$95.00 / month
Essentials
Official pricing · Checked 2026-10-06
Cost breakdown and exclusions
- Monthly subscription: $95.00
- Stored profiles are not monthly helped contacts. Inbox and help-center requirements are not evaluated for Crisp.
- Taxes, promotions, prorations, negotiated contracts and optional add-ons.
- AI credit consumption.
Help Scout
Support seats with inbox and Docs-site allowances.
$0 / month
Free
Official pricing · Checked 2026-10-06
Cost breakdown and exclusions
- Monthly subscription: $0
- Taxes, promotions, prorations, negotiated contracts and optional add-ons.
Detailed Verdict: When to Choose Which
Based on sourced pricing models, included allowances, and the stated workload requirements.
Holding other usage fields fixed, Crisp becomes the lower-cost option near 6 people. This is a modeled price transition, not a migration payback calculation.
Evidence for Crisp:
- Essentials: $95.00/month at this workload.
- Stored profiles are not monthly helped contacts. Inbox and help-center requirements are not evaluated for Crisp.
- Excluded: Taxes, promotions, prorations, negotiated contracts and optional add-ons.
- Excluded: AI credit consumption.
- Pricing observation: 2026-10-06.
Evidence for Help Scout:
- Free: $0/month at this workload.
- Excluded: Taxes, promotions, prorations, negotiated contracts and optional add-ons.
- Pricing observation: 2026-10-06.
Specification & Capability Matrix
Side-by-side comparison of baseline pricing, free allowances, supported developer capabilities, and verification dates.
| Feature / Metric | Crisp | Help Scout | Edge |
|---|---|---|---|
| Selected plan | Essentials | Free | Tied |
| Monthly cost at stated workload | $95.00/month | $0/month | Help Scout |
| Billing commitment | Monthly pricing model | Monthly pricing model | Tied |
| Pricing observation date | 2026-10-06 | 2026-10-06 | Tied |
Interactive Workload Calculator
Slide to match your projected monthly volume and watch how each pricing model reacts.
Crisp vs Help Scout FAQ
Direct answers to key technical, pricing, and migration questions.
Is Crisp cheaper than Help Scout?
Help Scout costs $95.00 less per month than Crisp at this workload. This compares modeled charges, not overall product quality.
What does this comparison cover?
One email/chat workspace. No AI, outbound campaigns, SMS, WhatsApp or phone charges. Crisp counts stored profiles; Help Scout counts customers helped each month. Enter these separately. Estimates cover modeled fees at the stated usage. Review selected-plan warnings and exclusions; taxes, migration effort and unmodeled requirements are not a savings promise.
How is pricing freshness handled?
The displayed observation dates belong to the selected plans. Stale, future-dated, quote-only or otherwise ineligible estimates do not receive a price ranking. Consult the linked vendor sources before purchasing.