Moving from Help Scout to Intercom
A cost comparison and planning checklist. These are assessment steps, not vendor-specific migration instructions.
Help Scout
Support seats with inbox and Docs-site allowances.
$0 / month
Free
Official pricing · Checked 2026-10-06
Cost breakdown and exclusions
- Monthly subscription: $0
- Taxes, promotions, prorations, negotiated contracts and optional add-ons.
Intercom
Human support seats without AI outcomes.
$145.00 / month
Essential · annual commitment · Annual commitment $1,740.00
Official pricing · Checked 2026-10-06
Cost breakdown and exclusions
- Monthly subscription: $0
- Billable seats: $145.00
- Annual commitment. The comparison shows its monthly equivalent; seats and workload are held constant for the full year.
- Full human support seats only. Inbox and help-center requirements are not evaluated for Intercom.
- Taxes, promotions, prorations, negotiated contracts and optional add-ons.
- Fin service/sales outcomes, outbound campaigns, phone, SMS and WhatsApp.
Recurring cost difference
$1,740.00 higher over twelve months at unchanged usage.
Not calculated. Estimate migration labor, overlapping subscriptions, transfer charges and contract obligations before dividing those costs by any monthly savings.
Holding other usage fields fixed, Intercom becomes the lower-cost option near 26 people. This is a modeled price transition, not a migration payback calculation.
What this comparison covers
One email/chat workspace. No AI, outbound campaigns, SMS, WhatsApp or phone charges. Crisp counts stored profiles; Help Scout counts customers helped each month. Enter these separately.
Evaluating 2 products from 3 published in this category. USD monthly equivalents, before tax. Features and service compatibility need separate evaluation.
- Billable people
- 5 people
- Stored customer profiles
- 1,000 profiles
- Customers helped
- 100 per month
- Shared inboxes
- 1 inboxes
- Help center sites
- 1 sites
Before you move
- This is a readiness assessment, not a verified vendor migration procedure.
- Use the source pricing and plan documentation: https://www.helpscout.com/pricing/
- Use the target pricing and plan documentation: https://www.intercom.com/pricing
- Obtain the account permissions, data-owner approvals and tested backups needed for your chosen transfer method.
Modeled recurring cost
Help Scout: $0/month
Intercom: $145.00/month
Help Scout costs $145.00 less per month than Intercom at this workload. This compares modeled charges, not overall product quality.
Requirements
Free
Essential · annual commitment
List the Customer support workflows you need, then test the target's documented import/export support, integration behavior, permissions and service limits in a non-production environment.
Your migration readiness checklist
Check items as you review them. Progress is kept only while this page is open.
Questions before you decide
Does a lower monthly estimate mean the migration pays for itself?
Not calculated. Estimate migration labor, overlapping subscriptions, transfer charges and contract obligations before dividing those costs by any monthly savings.
Is this a guaranteed migration procedure?
No. This assessment identifies decisions to verify with official provider documentation. It does not establish interoperability, data portability, zero downtime or a rollback guarantee.